We’re improving the event registration experience for teams and duos!
Based on your feedback and to ensure fairness as well as a more streamlined registration, we’ve implemented the queue-it system to our registration system. Queue-it is a virtual waiting room that provides fairer and controlled access to registrations by creating a digital queue. You may have seen queue-it used when booking accommodation online for Rottnest Island, buying tickets for an event through Ticketmaster or numerous other places Queue-it has been implemented.
How does the queue work, does joining first matter & how long will I wait?
Registration link availability:
From 8:00am (AWST) on:
- Tuesday, 28 October 2025 for Duos
- Wednesday, 29 October 2025 for Teams
The registration link will be posted on the event homepage and social media. Clicking the link will take you to the Queue-it digital waiting room, where you’ll remain until registrations open at 8:30am (AWST).
How the queue works:
At 8:30am, everyone already in the waiting room will be assigned a random position in the queue—similar to a raffle. This means joining early (between 8:00am and 8:29am) gives you the best chance to be included in this first random allocation.
If you click the link after 8:30am, you’ll join at the end of the queue.
Example queue-it digital waiting room
Does joining first matter?
No. Anyone in the waiting room before 8:30am has an equal chance of being near the front. For example, someone who joins at 8:05am and someone who joins at 8:28am have the same odds.
How long will you wait?
The queue is randomized for fairness, so wait times vary:
- You might get in immediately if you’re near the front.
- You could wait an hour or more if you’re near the back.
We recommend allowing at least an hour to complete registration.
Why we can’t give an exact time:
Wait times depend on:
- How many people are registering.
- How long those ahead of you take to complete their registration.
Tracking your progress:
You’ll see your position and queue speed on the waiting room screen. To stay in the queue:
- Keep the page open.
- Do not refresh—refreshing will lose your place.
Access to registration:
You’ll only enter the registration platform if a spot is available for purchase. This new system removes the confusion of previous years where tickets were “On Hold,” making the process fairer and eliminating the need to constantly refresh. Registrations may take slightly longer to sell out, but the experience should be smoother.
Best chance tip:
Enter the queue between 8:00am and 8:29am (AWST) on your registration day to be included in the first round of random allocation.
What if I join the queue/click the registration link AFTER 8:30am (AWST)?
If you click the registration link after 8:30am, you’ll be placed at the end of the queue. You can still register if spots remain, but your chances will be lower compared to those who joined earlier.
What does "waiting room paused"mean?
If the waiting room is paused, it means registrations are temporarily on hold – usually to manage system load or confirm ticket availability. Your place in the queue is safe; just keep the page open and wait for it to resume.
What happens if I close the page or see tickets ""On Hold" or "Sold Out"?
- Closing the page:
If you close the registration page before completing your entry, you’ll lose your spot and need to rejoin the queue. - Tickets “On Hold”:
This means someone else is currently completing their registration. If they don’t finish, those tickets may become available again. - Tickets “Sold Out”:
Unfortunately, this means all spots are gone. You won’t be able to register.
How can I improve my chances of getting a spot?
- Put the date of either Tuesday, 28 October 2025 for Duos and Wednesday, 29 October 2025 for Teams in the diary and set an alarm for 8.00am
- Create an Active.com account in advance and know your password
- Make sure you are using the latest release of your browser (Chrome, Firefox, internet explorer etc.)
- Join the waiting room between 8:00am and 8:29am (AWST) on your registration day.
- Keep your browser open and do not refresh.
- Make sure your payment details are ready to complete registration quickly.
