Merchandise FAQs

Please read our FAQs prior to purchasing merchandise from our online store – if you have any other merchandise questions, feel free to get in touch by emailing or calling (08) 9244 1221.

For any South32 Rottnest Channel Swim Event inquiries, please contact

When will the merchandise store be closed?

We will close the online merchandise store to allow for orders to be fulfilled ahead of our main briefing and Event Day.

Ahead of the 2024 Metro Safety Briefing:

Our online store will be closed from Wednesday, 31 January until Monday, 5 February as we prepare pre-orders for collection at the Metro Safety Briefing.

Ahead of the 2024 South32 Rottnest Channel Swim:

Our online store will be closed from Monday, 19 February until Wednesday, 28 February as we prepare for Event Day and complete a thorough stocktake post event.

What payment methods are accepted?

Our online store accepts Visa, Mastercard, AMEX and AfterPay.

Our in-person stores accept card and cash payments (Metro Safety Briefing/Rottnest Island).

Please note you will be charged in AUD Currency.

What delivery/collection options do I have?

Australian address $15 flat rate. International address $40 flat rate.

Please note, all merchandise purchased through our registration system,, will be inside your race pack, which is collected at a Safety Briefing.

Your merchandise order can be collected from one of the below events:

In-Store Pickup

Pickup location:

KC Australia, located at 2/300 Selby St N, Osborne Park WA 6017

Store hours:

9am-4pm, Monday to Friday.

Please note the store is closed over the Christmas and New Year period.

Metro Safety Briefing

Pickup location:

2024 Metro Safety Briefing, HBF Stadium,100 Stephenson Ave, Mount Claremont WA 6010

Merchandise Tent (Note, merchandise purchased via our online store WILL NOT be inside your race pack, merchandise purchased through our registration system,, WILL be inside your race pack).

Store hours:

1.00PM – 4.30PM Sunday, 4 February 2024

International, Interstate and Regional Briefing

Pickup location:

Bendat Basketball Centre, Mount Claremont

Store hours:

8:30AM – 11AM Friday, 23 February 2024

2024 Rottnest Channel Swim Event Day

Pickup location:

2024 Rottnest Channel Swim, Rottnest Island – Merchandise Tent

Store hours:

8.30AM – 5.30PM Saturday, 24 February 2024

Can I change my delivery/collection method?

To change your delivery or collection method, please contact our merchandise team, KC Australia, on (08) 9244 1221 or email

What address can I get my items posted to?

We require a fixed address to post items to (such as a business or house).

Can I have my items posted to a PO Box?

Unfortunately, our delivery partner can’t post to PO Boxes.

How do pre-orders work?

Pre-Order Items will be available for delivery/collection from Sunday the 4th of February 2024, the date of the Metro Safety Briefing.

All orders which include Pre-Order Items will be held in full until all items are available.

How do I know what size to order?

You can view the Sizing Guide for each item on the page under the description.

If you need further information please contact us, prior to ordering your item(s).

Can I exchange my items?

Please contact KC Australia, via the contact methods below, to request an exchange.

Please note, exchanges may only be granted for the same product (size swap) and in the same condition or packaging it was received in.

Items ordered via the registration system,, are unable to be exchanged before your Race Pack is collected at a Safety Briefing. You may exchange these sizes at the Merchandise stall at the Briefing, or at a later date by visiting the KC Australia Offices. Be aware that we cannot confirm the availability of sizes as we have limited stock.

I have another question?

Our merchandise sales are facilitated by KC Australia.

If you need to get in contact regarding Merchandise, please call KC Australia on (08) 9244 1221 or email