Please read our FAQs prior to purchasing merchandise from our online store – if you have any other merchandise questions, feel free to get in touch by emailing merchandise@rottnestchannelswim.com.au or calling (08) 9244 1221.
For any South32 Rottnest Channel Swim Event inquiries, please contact query@rottnestchannelswim.com.au.
What payment methods are accepted?
Our online store accepts Visa, Mastercard, AMEX and AfterPay.
Our in-person stores accept card and cash payments (Metro Safety Briefing/Rottnest Island).
Please note you will be charged in AUD Currency.
What delivery/collection options do I have?
Australian address $15 flat rate. International address $40 flat rate.
Please note, all merchandise purchased through our registration system, Active.com, will be inside your race pack, which is collected at a Safety Briefing.
Your merchandise order can be collected from one of the below events:
In-Store Pickup
Pickup location:
KC Australia, located at 2/300 Selby St N, Osborne Park WA 6017
Store hours:
9am-4pm, Monday to Friday.
Please note the store is closed over the Christmas and New Year period.
Metro Safety Briefing
Pickup location:
2024 Metro Safety Briefing, HBF Stadium,100 Stephenson Ave, Mount Claremont WA 6010
Merchandise Tent (Note, merchandise purchased via our online store WILL NOT be inside your race pack, merchandise purchased through our registration system, Active.com, WILL be inside your race pack).
Store hours:
1.00PM – 4.30PM Sunday, 4 February 2024
International, Interstate and Regional Briefing
Pickup location:
Bendat Basketball Centre, Mount Claremont
Store hours:
8:30AM – 11AM Friday, 23 February 2024
2024 Rottnest Channel Swim Event Day
Pickup location:
2024 Rottnest Channel Swim, Rottnest Island – Merchandise Tent
Store hours:
8.30AM – 5.30PM Saturday, 24 February 2024
Can I change my delivery/collection method?
To change your delivery or collection method, please contact our merchandise team, KC Australia, on (08) 9244 1221 or email merchandise@rottnestchannelswim.com.au.
What address can I get my items posted to?
We require a fixed address to post items to (such as a business or house).
Can I have my items posted to a PO Box?
Unfortunately, our delivery partner can’t post to PO Boxes.
How do pre-orders work?
Pre-Order Items will be available for delivery/collection from Sunday the 4th of February 2024, the date of the Metro Safety Briefing.
All orders which include Pre-Order Items will be held in full until all items are available.
How do I know what size to order?
You can view the Sizing Guide for each item on the page under the description.
If you need further information please contact us, prior to ordering your item(s).
Can I exchange my items?
Please contact KC Australia, via the contact methods below, to request an exchange.
Please note exchanges may only be granted for the same product (size swap) and in the same condition or packaging it was received in.
I have another question?
Our merchandise sales are facilitated by KC Australia.
If you need to get in contact regarding Merchandise, please call KC Australia on (08) 9244 1221 or email merchandise@rottnestchannelswim.com.au.
